Is your office telephone number withheld when you make a call to a prospective customer? If you’re calling them from your mobile phone, does that withhold its number too? Have you put the phone number you’ll be calling from on your Price Engines Profile Page? (accessible via your customer admin area).
Our feedback suggests that homeowners are increasingly wary of callers that withhold their number. If you reach an answer machine, leave a message saying who you are, why you’re calling and details of how to get back to you.
Once we’ve passed you a lead, we email the homeowner straightaway to let them know the contact details of the companies we’ve sent their details to, so so make sure the phone number you’ll be calling from is on your Profile Page so they know what number to expect your call from. It makes sense to help them feel as at ease as possible.
Check your sales representatives and fitting teams are displaying their numbers when calling your customers. Don’t get off on the wrong foot before you’ve even made contact.
Tags: profile page, withheld numbers