We’re as concerned as you about the possibility of disruptions to our service due to ongoing strike action by postal workers. Over the past few years we’ve moved as much of our service onto internet and email a possible, but many customers still receive invoices through the post.
If you’re concerned about your invoices from Price Engines being delivered properly, we’ve made sure all your invoices are available via your online Customer Admin Area. All you have to do is go to the View Invoices page in the Finance / Billing section of the Admin Area and select the invoice you’d like to view. You can also print invoices from this page for your records, if you so wish.
If you’d prefer not to receive invoices through the post at all, you can update your account settings to turn postal invoices off entirely. This is on the Update Account page – simply untick the ‘post’ checkbox and press the Save button. You can use this same page to set your options on receiving invoices by fax or email, as well.
If you pay us by cheque, it is possible that the postal disruption may cause your payment not to arrive. If this happens, your account may be on hold until payment is received. Obviously, we want to ensure the continuity of your lead supply, so we recommend paying your account balance using Direct Debit, which also has the advantage of being easier, cheaper and more secure. You can set up Direct Debit payments using the finance tools in the customer admin area.
Tags: direct debit, invoices, postal strike
