Ask for feedback
Wednesday, October 13th, 2010The other day, we were asked by a company how they could improve their feedback star rating from the default setting when they’d first joined our lead generation service?
Here’s how it works:
When we place a homeowners details with a company, at that same time, we also send the homeowner an email (if they provided an email address), with details of how they can login to their own online area and see who we’ve recommended them to.
From this online area, they can leave feedback on their own experience with you, as well as read previous feedback from other homeowners – both the good and the not so.
We send a further email a week later to remind them to leave their invaluable feedback and just last week, we also started a new text reminding service which sends a simple text message to their mobile phone (if they gave us a mobile number), asking them to login and leave their comments.
Of course, there’s nothing to stop you reminding homeowners, when you visit or speak with them, to leave some feedback on how happy they were with your service.
That way, you’ll be able to show future potential customers how good your company really is, with comments from the people that matter most – your customers.
