Our feedback suggests that homeowners are increasingly wary of callers that withhold their number. If you reach an answer machine, leave a message saying who you are, why you’re calling and details of how to get back to you.

Once we’ve passed you a lead, we email the homeowner straightaway to let them know the contact details of the companies we’ve sent their details to, so so make sure the phone number you’ll be calling from is on your Profile Page so they know what number to expect your call from. It makes sense to help them feel as at ease as possible.

Check your sales representatives and fitting teams are displaying their numbers when calling your customers. Don’t get off on the wrong foot before you’ve even made contact.

Firstly, we’ll be showing you how you can update the visible profile that homeowners see when they login on their own online area to leave feedback / see which companies we’ve recommended to them.

This Profile page also allows you as a company to upload a brochure or sales sheet in pdf format. Then when a home owner views your details, they can also view or download your brochure.

There’s space for a personalised message as well so you could use the opportunity to say something unique about your company and why the homeowner should go with your quote.

If you haven’t already, then log in to your Customer Admin Area and update your Profile which can be found under ‘Account Details’ – ‘Update Profile’ from the left hand navigation panel.

Secondly, we’ll also be introducing our new Forum facility where companies can interact with us and other companies – share common questions and answers, seek help etc.

You can find ‘Forum’ under the ‘Help’ section in your Customer Admin Area

Well that’s it for now – we’re off to put the finishing touches to what promises to be another very exciting and informative newsletter – look out for it appearing in your email inbox later today.